Pet London ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. We also ship internationally to any location accessible by major carriers. International shipments will be subject to associated import fees.

It is our aim to ensure that all of our products are in stock at all times.

However, due to unforeseen demand and our large product range this cannot always be guaranteed.

All orders (unless specified otherwise on the website) are dispatched within 7-14 days, however many orders will reach you within just a few days.

If you require an item very urgently then please message us to see if we can arrange this. If you have ordered more than one item that is out of stock and the rest of your order is in stock then we shall dispatch this to you in the meantime.

Out of stock items should be with you within 3 weeks at the latest.

• If your order is shipping to an incorrect address, please contact us.

We accept Paypal, Visa, MasterCard, American Express, Discover, and all other major debit and credit cards. We unfortunately do not accept traveler’s checks or cash at this time.

Items purchased online and sent to addresses in the US are eligible for a refund provided you return the item to us within 7 days or are exchangeable for alternative sizes within 14 days of receipt so long as they are in an unused condition and in their original packaging. Please note that postage costs are not refundable and you are responsible for returning the item you ordered back to us.

Alternatively, Pet London will issue you with a credit note.

Returned goods should be returned by recorded or registered post addressed to our current trading address as shown on this site, as we cannot be held responsible for losses on the postal system.

Also international orders, sent outside of the US are eligible only for an exchange or credit note within 14 days of date of purchase.

You may cancel an order at any time before it has been dispatched provided it is a non-personalised item. To cancel an order email office@petlondon.us stating your order number and the items being cancelled.

Answer

For a detailed guide check out our return policy

Please note that our sizes may sometimes sound a little confusing because we have items for the tiniest of dogs. Dogs come in many different shapes and sizes so please measure your pet carefully. However, on average:

• Small (8"): Chihuahua
• Medium (10"): Small Yorkshire Terrier
• Large (12"): Jack Russell
• X-Large (14"): West Highland Terrier or a Lhaso Apso
• XX-Large (16"): Spaniel
• 3L (18"): Staffordshire Bull Terrier
• 4L (22"): Border Collie
• 5L (24"+): Labrador

Feel free to send us a message and we can. help you find the perfect fit.

Yes we do, please visit our wholesale web-site and complete an application.